Enea on WhatsApp: the Gaeta concierge that answers tourists, even at night
No website to open, no app to download: you message Enea on WhatsApp and it replies in the tourist’s language. What it knows and why it helps hosts too.
Tourists arriving in Gaeta already have the app they use most on their phone: WhatsApp. Hence Scopri Gaeta’s idea: bring the town’s concierge to where people already write, instead of asking them to open a website or download an app.
How it works
You save Enea’s number in your contacts and write to it as you would to a friend who lives locally. There is no need to register and the service is free. Enea recognises the language of the message and replies in that language, at any hour: on a Sunday, when offices are closed, or at night while you are driving along the Via Appia.
What it knows
- events with dates and times;
- attractions and their opening times;
- beaches, parking and the ZTL (restricted traffic zone);
- bus times;
- where to eat and where to stay.
It doesn’t make things up: it reads the data in the Gaeta guide, the same data the editorial team updates every day. That is also its stated limit: it answers well on what the guide contains.
Why it helps hosts
Some of the questions a host receives are about the town, not the house: where to eat fish, whether the castle is open, where to park without getting a fine. Recommending Enea to your guests, perhaps in your welcome message, gives them an immediate answer and leaves you the questions about your property.
For those there is the digital guide’s concierge, the same engine under a name you choose, which answers only with your business’s information: check-in, Wi-Fi, breakfast, rules, menu.
Many languages, no translators
In summer on the Gaeta coast you hear German, English and French being spoken. A concierge that replies in the language of whoever writes takes the most repetitive work off the host’s hands, and spares the guest the embarrassment of asking.
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Sources
Article written with the help of artificial intelligence from the sources cited, under the editorial responsibility of ENEA Cloud. Rules, timetables and prices can change: always check the source.
