Terms of service
Terms for the use of ENEA Cloud by professional businesses.
This is a courtesy translation: the Italian version is the one that prevails.
Provider
ENEA Cloud di Alessandro Palladino, VAT no. IT03305780599, Via del Colle, Contrada Canali, 1 tr. dx — Gaeta (LT). Email: alessandro@enea-cloud.com.
1. The service
ENEA Cloud provides accommodation businesses, restaurants and other businesses with a digital Welcomebook, a Digital Menu and a concierge based on artificial intelligence, which guests can consult via link or QR code, and a listing of the business on the Scopri tourism portals where the service is active. The service is intended for those acting for professional purposes.
2. Trial, price and payment
The subscription costs €50 a month or €500 a year and includes a 7-day trial. Payment is made by card through Stripe, which handles the payment data: ENEA Cloud neither sees nor stores it. At the end of the trial the subscription renews automatically for the chosen period, unless cancelled.
3. Cancellation
You may cancel at any time from the billing portal linked to your dashboard. If you cancel during the trial, you pay nothing.
4. Your content
You are responsible for the information you publish: opening hours, prices, rules, allergens, images and texts. It must be accurate, up to date and your own, or used with the permission of the rights holder. Allergen information remains your responsibility as the food business operator: the Digital Menu does not replace your information obligations towards customers.
5. The AI concierge
The concierge generates automatic answers based on the information you enter, always introduces itself as an AI assistant and may make mistakes. It does not replace your staff for confirmations about bookings, allergies, safety or payments. Guest conversations are kept for a limited period, for the operation and improvement of the service.
6. Guests’ personal data
For guest data passing through the service, you are the data controller and ENEA Cloud acts as data processor pursuant to art. 28 GDPR, under the data processing agreement that accompanies activation. For the data you provide to us as a customer, our privacy notice applies.
7. Availability
We do our best to keep the service available at all times, but there may be interruptions for maintenance or external causes. We are not liable for indirect damages resulting from interruptions or from information entered by the customer.
8. Changes
We may update these terms or the price with at least 30 days’ notice by email. If you do not agree, you may cancel before the changes take effect.
9. Governing law
These terms are governed by Italian law.